Place orders --- To place an order by phone: (571) 323-3278; by fax (571) 323-5704;  or by email: order@eastenterprises.net

All order items and prices are subject to approval by Customer Services. Our current prices are subject to change without notice.

Opening Order/Reorder - The minimum order amount is $100.00. A minimum shipping charge of $10.00 will be added to orders not meeting minimum. 

Shipping & Handling – East Enterprises’ shipping & handling fee is mainly the actual shipping charges & fuel surcharges from any common carriers plus a added small fraction to cover our labor handling cost. We have the personnel to oversee the packing & shipping process to actually help cutting our customers’ shipping cost down by implementing the best & most efficient shipping methods to deal with higher shipping cost everyday.

Drop Shipment - There will be a $10.00 surcharge for drop shipment. 

Credit --- A satisfactory credit reference report (Lyon Credit, and/or D&B) and a minimum 3 good trade references are required to set a Net/30 terms. 

Payment Terms --- Payment shall be due thirty (30) days after the date of the invoice. Dealers without Net/30 term will be required to prepay the order. Additional orders will not be shipped if there is an invoice past due. 

There will be a $25.00 charge to each check returned from the bank. 

Backorders - Sometimes certain items will be backordered. As soon as such items become available, we will ship them without notice unless otherwise instructed.

All shipments are FOB Sterling, Virginia. Freight and handling charge is prepaid and added to the invoice. Please note any special shipping instructions on order. The most orders will be shipped via UPS. Large items and/or large quantity order might be shipped via common carrier.  

Claims - Because East Enterprises' products are handcrafted, no two pieces are exactly alike. These variations enhance the uniqueness and value of the product. In the event of damage and/or defective items, all claims are to be filed within a period of ten (10) days from the date the product was received by the Dealer. All dealers are required to keep the damaged items with original packing material and boxes intact at least fifteen (15) days for UPS inspection.  

Returns - All sales are final. Special returns must be approved by East Enterprises to receive credit. All returns must be packed in original carton with packing material. Return item is damaged because of poor packing will not be accepted for credit adjustment. Refused or returned shipments are subject to a restocking charge of 15% of the total invoice.

East Enterprises, Inc reserves the right to terminate its ongoing relationship with any organization or individual that fails to comply with East Enterprises' policies.